CPA 20 — Power of Central Authority to recall goods, etc

Consumer Protection Act, 2019

Statutory text

Where the Central Authority is satisfied on the basis of investigation that there is sufficient evidence to show violation of consumer rights  or unfair trade practice by a person, it may pass such order as may be necessary, including—
(a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;
(b) reimbursement  of the  prices  of  goods  or  services  so  recalled  to purchasers  of  such  goods  or services; and (c) discontinuation of practices which are unfair and prejudicial to consumers' interest:
Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.

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