Gujarat (Right of Citizens to Public Services) Act, 2013
In this Act, unless the context otherwise requires,-- (a) "Authority" means a State Appellate Authority constituted under sub-section (1) of section12; (b) "complaint" means a complaint filed by a citizen regarding any grievance relating to, or arising out of, any failure in rendering of services as notified in section 4 or in the functioning of a public authority, but does not include grievance relating to the service matters of a public servant whether serving or retired; (c) "days" means the working days, referred to as the timeline; (d) "Designated Authority" means such officer, as may be designated by the public authority, who shall be above the rank of the Grievance Redressal Officer referred to in sub-section (1) of section 6; (e) "Designated Officer" means an officer whose name is published under section 5 for rendering of services; (f) "Grievance Redressal Officer" means a Grievance Redressal Officer appointed under sub-section (1) of section 6; (g) "member" means a person appointed as a member of the State Appellate Authority under sub-section (2) of section 12; (h) "prescribed" means prescribed by rules made under section 29; (i) "public authority" means any authority or body or institution of Government established or constituted, - (i) by or under the Constitution; (ii) by any other law made by Parliament; (iii) by any law made by the State Legislature; (iv) by notification issued or order made by the State Government, and includes any,- (a) body owned, controlled or substantially financed by funds provided by the State Government; (b) non-Government organization substantially financed, directly or indirectly by funds provided by the State Government; (c) an organization or body corporate in its capacity as an instrumentality of "State" as defined under article 12 of the Constitution and rendering services of public utility in the State of Gujarat;